Good customer service is critical and one of the most easily distinguished characteristics of a limousine company. It starts with the very first phone call and trickles its way down to all aspects of the service. Ask yourself if the initial communication was handled with priority and in a relaxed, confident and professional manner. Are ride confirmation e-mails being sent and are calls made prior to the pickup date? Are the drivers held to a strict 5 minute early pickup policy? Failure to meet some of the basic criteria can foreshadow a multitude of potential conflicts that could ultimately affect your travel arrangements. If there is any suspicion or doubt in your experience with the customer service, do not leave your itinerary in their hands..
Want to know a small secret about New Jersey rules and regulations regarding chauffeurs? They are subject to mandatory drug tests, background checks and fingerprinting. If there is ever anything of question or a particular criminal history that the state has deemed unsuitable, there is no chance of becoming a Limousine driver. The state of New Jersey has gone distances to make sure companies are in complete compliance with the law and enforce violations, fines and suspensions to those who disregard the rules of the road. If you have concern about the compliance of a company, talk to an official and make sure they at least meet the minimum requirements for safety practices.
It’s negligence on the part of the customer to think that car service companies don’t make mistakes. Limousine services are like any other business, a product of their very own environment or in this case, management. Unfortunately, with different degrees of managing competence comes both good and bad. At times, many services will not know how to say no and run themselves thin. Simply put, 10 cars for 11 jobs. 10 cars, 9 jobs but only 8 on duty chauffeurs. The scenarios are endless. A professional Limo company will plan and prepare well ahead of time. When the chauffeur arrives 5 minutes early in a clean, late year vehicle and gets the customer to their destination safely and with efficiency, peace of mind is established. That is what the definition of reliability is.
There is nothing worse then paying for luxury car service only to be picked up in, well, something not so luxurious. Companies who focus on proper fleet maintenance, from the everyday car washes to frequent oil changes, show the companies dedication to true luxury car service. The extra care and maintenance programs promote clean, durable and always classy looking vehicles. For the services who tend to cut corners, the effects of the neglected fleet vehicles are as obvious as day. The first time you decide to go with an unfamiliar company, make sure to inquire about the nature of the fleet.
5. License and Registration
Would you trust having surgery with an unqualified doctor only to save a few dollars? Didn’t think so! Such is true but unfortunately, commonplace in the limousine industry. Illegal, unauthorized and uninsured vehicles often dominate the daily service section of well known classified publications . Rogue companies with personally registered and insured vehicles will flood the streets of cities trying to solicit work from the unsuspecting customer. The Limousine registration process is tedious. The insurance policies are high. The system is designed and in place for the protection of the customer. New Jersey residents must be smart and look out for the Limousine designation, or OL markings on the license plate. That’s your way of knowing that we’ve got you covered.
Be sure to consider these key factors when choosing your NJ limo transportation service. Too many times, misinformed customers take companies for granted only to be letdown in the end. The cost to pay for a missed appointment or flight could devastating. Always remember, in the limo business, no two companies are created equal!